How we handle your information

Your privacy matters to us. This policy explains what data we collect, how we use it, and your rights.

What information do we collect?

We collect your name, phone number, delivery city, and order details when you contact us through WhatsApp or email. We do not collect passwords or payment card information through our website.

How do we use your information?

Your information is used exclusively to process and deliver your order, communicate production updates, and answer your questions. We never use your data for advertising to third parties.

Do we share your data with third parties?

No. We do not sell, rent, or share your personal information with any third party. The only exception is sharing your delivery address with our shipping partner to fulfill your order.

How long do we keep your data?

We keep your order information for up to 12 months to handle any follow-up questions or issues. After that, your data is deleted. You can request deletion at any time by contacting us.

How can I request data deletion?

Send us a message on WhatsApp or email belsheencrochet@gmail.com with your request. We will confirm deletion within 7 business days.

Do we use cookies?

Our website uses only essential cookies to remember your language preference and shopping cart. We do not use tracking or advertising cookies.