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Chat on WhatsAppFrequently asked questions
Everything you need before placing an order
Still have a question? Send us a message on WhatsApp and we will help quickly.
How long does production take?
Most orders take 3 to 7 days depending on complexity and quantity. Large custom orders may need extra time, and we always confirm the timeline before starting.
Can I customize colors or size?
Yes. Many products are customizable in color and sometimes size. Share your preferences on WhatsApp and we will confirm available options.
Do you ship across Egypt?
Yes, shipping is available across Egypt. Shipping fees and delivery windows vary by city and are confirmed before dispatch.
What payment methods are available?
Orders are confirmed through WhatsApp. Payment details (such as transfer or cash-on-delivery where available) are shared during order confirmation.
What is your returns policy?
Because most items are made to order, returns are limited. If there is an issue with quality or damage, contact us within 24 hours of receiving your order so we can resolve it quickly.